This Shipping Policy explains how LuxeRentalsHK manages delivery, returns, and related communication for dress rentals across Hong Kong. It is written to outline expectations clearly and help customers understand how bookings move from confirmation to doorstep delivery and scheduled pickup.
LuxeRentalsHK provides delivery services within Hong Kong to residential and commercial addresses with courier access. Deliveries to restricted locations or PO boxes are not supported. Certain areas may require additional routing time depending on building access rules or local restrictions.
After a booking is confirmed, items are prepared for dispatch within one to two business days. Orders placed on weekends or public holidays are processed on the following business day. Preparation timelines may vary slightly during high demand periods.
Under normal conditions, LuxeRentalsHK offers shipping within seven days from the day of booking . This timeline reflects standard courier movement within Hong Kong. Delivery estimates are shared during checkout and may adjust due to traffic conditions, weather changes, or access limitations.
Once an item leaves our facility, a confirmation email with tracking details is sent to the registered email address. Tracking updates depend on courier scan schedules and may refresh at different stages of transit.
Customers are responsible for entering accurate and complete delivery details at checkout. Incomplete or incorrect addresses may result in delays or unsuccessful delivery attempts. Address updates should be shared promptly before dispatch by contacting info@luxerentalshk.com.
If delivery cannot be completed due to recipient unavailability or access issues, the courier may attempt redelivery or temporarily hold the package. Unclaimed shipments may be returned to LuxeRentalsHK based on courier policies.
Return pickup is arranged according to the rental agreement or an approved return request. LuxeRentalsHK accepts return requests up to ten days from the day of booking. Items must be available at the agreed pickup location and time to avoid rescheduling issues.
Delays may occur due to severe weather, public events, building restrictions, or transportation disruptions. LuxeRentalsHK is not responsible for delays caused by circumstances outside operational control.
We work with established local courier partners to manage deliveries and pickups. Courier assignment depends on destination and order size. Delivery actions follow the operating procedures of the assigned partner.
Personal details shared for shipping purposes are handled in line with the Personal Data (Privacy) Ordinance of Hong Kong. Information is used only to arrange deliveries, coordinate pickups, and communicate order updates.
Shipping updates are shared through email. Customers are encouraged to review messages promptly to avoid missed deliveries or pickup issues. Clear communication supports smoother coordination.
This Shipping Policy may be revised as operational practices evolve. Updates will be published on this page to maintain transparency.
For shipping related questions or updates, contact LuxeRentalsHK at info@luxerentalshk.com. We aim to respond within a reasonable timeframe.
By placing a booking with LuxeRentalsHK, you acknowledge and agree to this Shipping Policy. These guidelines support predictable delivery flow, shared responsibility, and a consistent rental experience across Hong Kong.
