This Return and Refund Policy explain how LuxeRentalsHK handles returns, cancellations, and refunds for dress rentals. It is written to keep expectations clear and transparent for customers in Hong Kong while keeping the process straightforward and fair.
All dresses rented from LuxeRentalsHK are shared fashion items intended for temporary personal use. Ownership remains with LuxeRentalsHK at all times. Because items are rented and not sold, returns follow a different structure compared to retail purchases.
We accept return requests up to ten days from the day of booking . Requests submitted after this window may not qualify for review. Eligibility depends on the rental status, delivery stage, and item condition at the time of the request.
Returns may be requested if the delivered item differs from the confirmed order, shows visible issues upon arrival, or becomes unavailable due to operational constraints. Requests based on preference changes or event cancellations may be reviewed individually.
Returned items must remain unaltered and free from excessive wear. Normal usage marks are expected during rentals. Items returned with stains, damage, or missing components may not qualify for a refund. Each return is reviewed after pickup.
If a return is approved due to an error or issue from LuxeRentalsHK’s side, return shipping costs will be fully covered by LuxeRentalsHK. If the return request is approved for any other reason, the customer will be responsible for all return shipping charges.
Approved refunds are issued via bank transfer to the account details provided by the customer. Normally, it takes up to ten working days to approve your refunds, while we strive to make them at earliest as possible. Processing time may vary depending on logistics and internal review. Refund confirmation is shared via email once evaluation is completed.
Refunds are not issued for late return requests, delays caused by external factors, or dissatisfaction arising after item use. Failure to make the item available for scheduled pickup may also affect eligibility.
Cancellations requested before dispatch are reviewed based on order status. Once an item has been prepared or shipped, cancellation requests may not be approved. Each case is assessed individually.
Return pickups are arranged according to the rental schedule or approved return request. Customers must ensure access at the agreed location. Missed pickups may result in additional handling steps.
Any personal data shared during return or refund requests is handled in line with the Personal Data (Privacy) Ordinance of Hong Kong. Information is used only to manage requests, coordinate pickups, and maintain records.
Customers are encouraged to communicate clearly when requesting a return. Providing accurate details helps speed up review. Updates are shared through email once a decision is made.
This Return and Refund Policy may be updated as operational practices evolve. Revisions will be reflected on this page to ensure continued clarity for users.
For questions or return requests, contact LuxeRentalsHK at info@luxerentalshk.com . Our team reviews each request thoughtfully and aims to respond within a reasonable timeframe.
By placing a booking with LuxeRentalsHK, you acknowledge and agree to this Return and Refund Policy. These guidelines exist to balance flexibility with shared responsibility and help maintain a smooth rental experience for all users across Hong Kong.
